Returns & ExchangesUpdated 19 days ago

No-Melt Guarantee

We hope your chocolates arrive in flawless condition condition. During warmer months, we check the weather forecast for your ZIP code, then pack orders with cooling gel packs and insulation; we occasionally delay shipments when temperatures are exceptionally hot. If your item arrives melted, we will be happy to replace it with the same item or another of similar value. Please reach out via [email protected] or (415) 349-0942.

In the case that a replacement is unsuitable, refunds for melted orders may be granted upon guest request.

Return & Refund Policy

Our team works very hard to deliver exceptional chocolates, goods, and experiences to you, and we are as disheartened as you are when an item arrives on your doorstep in imperfect condition. We’d like you to enjoy the best of what we offer, and hope you’ll give us an opportunity to improve any unsatisfactory situation.

If you receive a product in less than ideal condition, please do not hesitate to reach out to our team at (415) 349-0942 between 9 a.m. and 5 p.m. Pacific, or via email at [email protected]. We would love to hear your feedback and to improve your experience.

Returns

As a retailer of small-batch-made food items, we are unable to accept returns or exchanges of perishable goods. However, we aim to create the best possible experience for every guest. If you have any concerns about your order, please contact us so we may assist.

Returnable Items

We are able to accept returns of non-chocolate merchandise including, but not limited to: books, apparel, ceramics; and Origin Trips, up to six weeks ahead of travel date.

To begin a return or refund, please reach out to [email protected] or give us a call at (415) 340-0942 to determine next steps. For returns and exchanges, please return your item in the same condition and packaging in which it was sent.

Refunds

Full or partial refunds may be issued on a case-by-case basis. Refunds may be redeemed for a digital gift card; for an item of the same or greater value in our online store; or as a credit automatically applied to your credit card or bank within seven to 10 days.

Late or Missing Refunds

We will process your refund as quickly as possible. Virtual gift cards and exchanges can typically be issued immediately. For bank or credit card refunds, please allow up to 10 days for the funds to be posted to your account. In many cases, a bank account or credit card institution may take additional time to post funds to your account, even after we have fully issued the refund. We do our best to expedite refunds. We kindly request that you understand we cannot be responsible for delays on the part of your bank or credit card.

Exchanges

We regret that we are unable to offer exchanges on perishable items. If you are unhappy with your order, please reach out.